Master service agreement

Scope

This Master service agreement (“Agreement”) is between Dato Diasamidze, registered in Georgia, operating DealCraft (“DealCraft”, “we”), and the business that opens an account (“Customer”, “you”).

The Terms of service, the Data processing agreement (“DPA”), the Refund policy and the Security page form part of this Agreement. The DPA prevails on personal data; this Agreement prevails over the Terms of service where they differ.

Definitions

“Service” means the DealCraft platform, dashboard, games, API, website pop-up, WooCommerce plugin and related documentation.

“Game” means a promotion the Customer configures and publishes on the Service. “Play” means one attempt at a Game by a player. “Reward” means the discount, item or benefit a Game awards and the code that represents it.

“Customer Data” means data the Customer or its players submit to the Service, including player contact details, plays and Rewards. “Plan” means the free tier or the paid subscription the Customer has chosen.

The Service

We provide the Service according to your Plan, including its monthly play limit, as shown on the pricing page. We may improve and change the Service over time, but we will not remove a core function you pay for during a paid period without telling you in advance.

The free tier is provided as it is, with no commitment on availability or support, and we may change or end it with 30 days' notice. Features marked as beta are for testing and may change or be withdrawn.

Fees and payment

Paid Plans are billed monthly in advance. Payments are processed by Dodo Payments, which acts as merchant of record and charges any applicable taxes. Your card details go to Dodo Payments and never reach us.

Usage is counted in plays. At 80% of your monthly limit we warn you, and a further 10% is allowed on top. After that your live Games pause until the next period or until you choose a larger Plan. We never charge for usage above your Plan without your choice.

We may change prices by giving at least 30 days' notice by email; the new price applies from your next billing period after that. All fees are non-refundable, as described in the Refund policy.

You are the promoter

You decide the chance to win, the Rewards, the budget, the limits and the text of every Game, and you are solely responsible for the promotion. This includes making sure it complies with the laws that apply to you and your customers, including any rules on lotteries and prize games, consumer protection, advertising, age limits and taxes, and obtaining any permit a promotion requires.

You must publish accurate terms and odds for each Game. Odds shown by the Service are maximums, because a Reward that runs out changes the real chances; do not present them as anything else.

You must have a lawful basis to collect and use the personal data your Games gather, and give players any notice the law requires.

Rewards

A Reward is your promise to your customer. DealCraft issues and records the code but never holds the value of a Reward and is never liable to a player for it. You must honour valid Rewards on the terms you published.

The Service enforces the budget and winner limits you set, so a Game cannot award more than you allow. Reward expiry, cancellation and hand-over work as described in the dashboard and the developer documentation.

Customer Data

You own Customer Data. You grant us the right to host, process and display it only as needed to provide the Service, to prevent abuse and to comply with the law. The DPA governs how we process personal data on your behalf.

We may use aggregated figures that identify neither you nor any player, such as total plays across the platform, to run and improve the Service. We never sell Customer Data and never use it for advertising.

You can retrieve your plays and rewards through the API at any time, and ask us by email for a full export. After termination we keep your data available for export for 30 days and then delete it, except where the law requires us to keep it.

Confidentiality

Each party keeps the other's non-public business information confidential, uses it only for this Agreement and shares it only with people who need it and are bound by similar obligations. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

Security

We protect the Service and Customer Data with the technical and organisational measures described on the Security page and in the DPA. You are responsible for keeping your account credentials, API keys and staff PINs secure, and for the systems you connect to the Service.

Availability and support

We aim to keep the Service available at all times but do not offer a service level agreement. We may carry out maintenance when needed and try to do so outside business hours in Georgia.

Support is by email at hello@dealcraft.io. We aim to answer within two business days.

Warranties and disclaimer

Each party confirms it has the authority to enter into this Agreement. We will provide the Service with reasonable skill and care, substantially as described in our documentation.

Apart from that, the Service is provided “as is”. We do not promise that it will be uninterrupted or error free, or that a Game will increase your sales. You decide whether to rely on the analytics and forecasts the Service shows.

Your indemnity

You will defend and compensate DealCraft against claims, fines and costs brought by third parties, including players and authorities, that arise from your Games, your Rewards, your content, your use of personal data or your breach of this Agreement.

Limitation of liability

Neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data, even if it was warned of the possibility.

Our total liability under this Agreement is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or 100 US dollars.

These limits do not apply to fraud, to intentional misconduct, to your payment obligations or your indemnity, or to any liability that cannot be limited by law.

Term and renewal

This Agreement starts when you create a business account and continues until it is terminated. A paid Plan renews automatically each month until you cancel it. Cancelling stops the next renewal; the Plan stays active until the end of the period already paid.

Suspension

We may suspend the Service, or a single Game, if a payment fails, if your use threatens the security or stability of the Service, or if we reasonably believe a Game is unlawful or breaks this Agreement. We will restore access once the cause is resolved.

Termination

You may terminate at any time by cancelling your paid Plan and asking us by email to close your account. We may terminate with 30 days' notice, or immediately if you seriously breach this Agreement and do not fix the breach within 14 days of our notice, or if the breach cannot be fixed.

On termination your access ends, your Games stop and unpaid fees become due. Rewards already issued are yours to honour. Sections that by their nature should survive, including those on fees, confidentiality, indemnity, liability and governing law, continue to apply.

Events outside our control

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, government action, power or network failures or the failure of a hosting provider.

General

You may not transfer this Agreement without our consent; we may transfer it to a successor of the Service. We may use subcontractors and subprocessors and remain responsible for them.

Notices are sent by email: to you at your account address, to us at hello@dealcraft.io. If a provision is found invalid, the rest remains in force. Not enforcing a right is not a waiver of it. This Agreement is the entire agreement between the parties on its subject.

Governing law and disputes

This Agreement is governed by the law of Georgia. The parties will first try to resolve a dispute by good-faith discussion; if that fails within 30 days, the courts of Tbilisi have exclusive jurisdiction.